Frequently Asked Questions
Everything you need to know about your next favorite pair.
How do I know I am getting authentic sneakers?
At Laced Up, every pair undergoes a rigorous multi-point inspection process by our expert authentication team to ensure 100% authenticity before they reach your doorstep.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and tracking information will be sent to your email immediately upon dispatch.
Can I return or exchange my order?
Yes, we accept returns within 14 days of delivery, provided the sneakers are in their original, unworn condition with all security tags and packaging intact.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible buy-now-pay-later options through Klarna and Afterpay.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. Since fit can vary by brand, we include specific recommendations on whether to size up or down for certain models.
Do you restock sold-out items?
Due to the exclusive nature of our inventory, many items are limited editions. However, we frequently update our stock. We recommend signing up for notifications on the specific product page to be alerted of any restocks.